Help center

How can we help?

Setup guides, answers, and troubleshooting for Curator Now, written by the people who built it.

Getting started

New to Curator Now? Set up your account, your first zone, and your starter program.

Music & curation

Playlists and scenes, requesting music, previews, and reporting an off-brand track.

Zones & scheduling

Run different music in different areas and daypart each zone automatically.

Licensing & billing

Commercial licensing, what is included, trials, plans, and invoices.

Sonos, Q-SYS, Marshall, Epicentre, and browser playback: setup and control.

Hardware: Epicentre

Install the Epicentre player, network requirements, and fixing an offline player.

Team access, roles, and single sign-on with Okta or Microsoft Entra.

Troubleshooting

Music stopped, a zone went quiet, or something is not syncing. Start here.

Still stuck? Contact support

Reach a human on the support team. We reply within one business day.

Getting started

Getting started with Curator NowTell us about your space, pick a program, connect your speakers, and press play. Most businesses are live in under an hour.→

Music & curation

Can I provide my own playlist?Yes. Share what you have in mind and a curator builds it into a licensed, on-brand program for your space.→How curation works: timeline, your team, and refresh cadenceA curator builds your starter program within your trial. You can be as involved as you want, and every program is kept current on an ongoing basis.→Can I preview playlists before they go live?Yes. Browse and audition any scene or playlist in your dashboard before you assign it to a zone.→How do I report an explicit or off-brand track?Use the feedback control on the Now Playing screen to flag a track. Curators review every report and adjust your program.→

Zones & scheduling

Can I play different music in different areas of my business?Yes. Each area is its own zone with its own program, all managed from one dashboard.→Can I manage multiple locations centrally?Yes. Build a program or schedule once and roll it out across every location from one dashboard, with per-location control when you need it.→How does scheduling and dayparting work?Set the times when programs change and when music turns on and off. Build it once and it repeats every week.→

Licensing & billing

Is my music licensed? What is included?Yes. Commercial performance licensing for the U.S. and Canada is included with every plan, covering ASCAP, BMI, SESAC, and GMR.→How do the free trial and plans work?Start a 14-day free trial with no credit card. Pricing is per zone, per month, billed monthly or annually.→

Integrations

Which systems does Curator Now work with?Browser playback plus native integration with Sonos, Q-SYS, Marshall, and Epicentre. Mix and match across zones.→

Hardware: Epicentre

Installing the Epicentre media playerConnect the player over ethernet or Wi-Fi, connect audio to your amplifier, then power it on. Music starts within about two minutes.→My Epicentre media player is offlineCheck the audio cable is in the headphone jack, confirm the player is outputting sound, then power-cycle it. Music resumes within a few minutes.→Epicentre specifications and network requirementsHardware specs plus the ports, domains, and firewall settings the player needs, including advanced settings for enterprise networks.→

Account & SSO

Single sign-on with Okta and Microsoft EntraSet up SSO and automated user provisioning (SCIM) for your team. Full step-by-step guides are coming soon.→

Troubleshooting

Music stopped playing. What should I check?Confirm the zone is playing in your dashboard, check the player and audio connection, then power-cycle the hardware if needed.→