My Epicentre media player is offline
Check the audio cable is in the headphone jack, confirm the player is outputting sound, then power-cycle it. Music resumes within a few minutes.
If your Epicentre is not playing music, work through these steps in order.
1. Check the audio cable
Make sure your audio cord is plugged into the headphone jack, not the microphone jack. If it is in the microphone jack, move it to the headphone jack.
2. Confirm the player is outputting sound
Plug a pair of headphones into the headphone jack. If you hear music through the headphones, the player is working and the issue is downstream (in your audio system).
3. If music plays on headphones but not on the floor
The player is fine, but the sound is not reaching your speakers. This usually means a disconnected wire or a problem with the audio system, such as the amplifier. Contact your audio maintenance team or your Activaire representative.
4. Restart the player
If the player is not outputting any music at all:
- Unplug the power cord.
- Wait 30 seconds.
- Plug the power cord back in and press the power button.
Wait two to four minutes for music to resume.