Troubleshooting

Music stopped playing. What should I check?

Confirm the zone is playing in your dashboard, check the player and audio connection, then power-cycle the hardware if needed.

If a zone has gone quiet, work through these checks.

1. Check the zone in your dashboard

Open the zone and confirm a program is assigned and playing, and that it is not inside a scheduled off period. If a schedule turned the music off for that time of day, that is expected behavior.

2. Check the hardware and audio connection

Epicentre player: follow My Epicentre player is offline.
Sonos, Q-SYS, Marshall: confirm the device is powered on and connected to the network, and that Curator is selected as the source.
Browser: confirm the tab is open and the device is not muted or asleep.

3. Check volume and the amplifier

Confirm volume is up in Curator and on any amplifier or mixer in the chain. If music plays through headphones at the player but not through the speakers, the issue is in the audio system, not Curator.

Still quiet after these steps? Contact support with your business name and the zone, and we will help.

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